At BuyNBye, your satisfaction comes first. If you are not completely happy with your purchase, our 30-day return policy makes it simple to send your item back and get a refund. Read the details below, or jump to the frequently asked questions.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
Return eligibility requirements
- The item must be in the same condition as you received it
- Unworn or unused, with all tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
How to Start a Return
- Visit our Contact Us page and submit a return request with your order number and reason for return.
- Our support team will review your request.
- If approved, we will send you a return shipping label and clear instructions on how and where to send your package.
- Ship your item back using the instructions provided.
Return address
BuyNBye Returns
1 Mendel Row
Leighton Buzzard LU7 3RJ
United Kingdom
Important: Please do not send your item back until your return request has been approved. Items sent back without an approved request cannot be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately through our Contact Us page with your order number and clear photos of the issue. We will evaluate it quickly and make it right.
Non-Returnable Items
For health, safety, and quality reasons, the following cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products (special orders)
- Personal care products (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Not sure whether your item qualifies? Contact us before you order and we will be happy to help.
Exchanges
The fastest way to get the item you want is to return your original purchase and place a new order for the replacement. Once your return is accepted, you can buy the new item right away so you are not left waiting.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without giving a justification. The same condition requirements apply: unworn or unused, with tags, in original packaging, and with proof of purchase.
Refund Process
Once we receive and inspect your return, we will notify you about the status of your refund.
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Approved refunds are issued to your original payment method within 10 business days.
- Your bank or card provider may need extra time to process and post the refund.
- If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.
Return & Refund FAQ
How long do I have to return an item to BuyNBye?
You have 30 days from the date you receive your order to request a return. Orders shipped to the European Union also have a 14-day cooling-off period.
How do I start a return?
Submit a request on our Contact Us page with your order number. Do not ship anything until we approve your request and send you the return instructions.
How long does a refund take?
Approved refunds are sent to your original payment method within 10 business days. Your bank may take additional time to show the funds.
What if my item arrives damaged or wrong?
Contact us immediately with your order number and photos. We will review the issue and make it right.
Can I exchange an item?
The quickest option is to return the original item and place a new order for the one you want.
Which items cannot be returned?
Perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards cannot be returned.
Need Help?
Our team is here for any return, refund, or exchange question. Visit our Contact Us page and we will get back to you as soon as possible.
