Shipping policy

Last updated: September 29, 2026

At BuyNBye, we want your order to reach you quickly and safely. This Shipping Policy explains how we process orders, where we ship, how long delivery takes, and what to do if something goes wrong. Jump to shipping FAQs for quick answers.

Order Processing Time

Orders are processed within [[1-3]] business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

During busy periods such as sales events and holidays, processing may take a little longer. If there is a delay, we will let you know by email.

Delivery Times and Shipping Costs

Delivery times start once your order has been processed and dispatched, not from the date you order.

United Kingdom: estimated [[3-7]] business days
International (including Europe and the United States): estimated [[7-14]] business days

Shipping costs are calculated at checkout based on your location and the items in your order, so you always see the final price before you pay. [[FREE SHIPPING]]

These are estimates, not guarantees. Delays can happen due to carrier issues, customs checks, weather, or peak seasons.

Where We Ship

We ship to the countries shown at checkout. If your country is not listed, please contact us and we will let you know if we can arrange delivery.

Order Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use it to follow your parcel on the carrier's website. Tracking updates may take up to 48 hours to appear after dispatch.

Multiple Items and Split Shipments

If your order contains several items, they may ship separately or arrive on different days. You will not pay extra shipping for this. Each shipment will have its own tracking details where available.

International Shipping, Customs and Duties

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are set by local authorities, are not included in our prices or shipping costs, and are the responsibility of the buyer unless stated otherwise at checkout. Please check your local customs rules before ordering. We cannot predict what these fees will be.

Customs clearance can sometimes add extra days to delivery, which is outside our control.

Shipping Address Accuracy

Please check your delivery address carefully at checkout. If you need to change it, contact us as soon as possible. We can only update the address before the order has been dispatched. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer. If a parcel is returned to us because of an address error, you may be asked to cover the cost of sending it again.

PO Boxes and Delivery Restrictions

Some carriers cannot deliver to PO boxes or certain remote areas. If this affects your order, we will contact you to arrange a suitable alternative address.

Delayed, Lost or Missing Parcels

If your tracking has not updated for several days, or your parcel has not arrived within the estimated delivery window, please contact us with your order number. We will investigate with the carrier and, if the parcel is confirmed lost, we will send a replacement or issue a refund.

Damaged or Incorrect Items

Please inspect your parcel when it arrives. If an item is damaged, defective, or not what you ordered, contact us immediately with your order number and clear photos. See our Return & Refund Policy for full details.

Failed Delivery and Unclaimed Parcels

If the carrier cannot deliver your parcel and it is returned to us, we will contact you to arrange re-delivery or a refund. Re-delivery costs may apply. Refunds for unclaimed parcels exclude the original shipping cost and any return shipping fees.

Shipping FAQ

How long does BuyNBye take to ship an order?

Orders are processed within [[1-3]] business days. After that, delivery usually takes [[3-7]] business days in the UK and [[7-14]] business days internationally.